8:33
Top 10 Churn Causes and How to Stop Them
Gainsight
44:49
How to Deliver a Flawless Executive Business Review
44:10
How to be a Kick-Ass CSM: 10 Habits of 'Trusted Advisor' CSMs
25:48
How Microsoft Is Building the World's Largest Customer Success Team
46:22
How to Challenge Your Customers to Achieve Their Desired Outcomes
11:51
How To Budget For Customer Growth
14:01
How to Create a Unified Customer Journey From Prospect to Renewal
12:34
Perfecting the Handoff Between Sales and Customer Success
32:09
How to partner with your CIO to build a customer-driven enterprise
45:58
How to justify Customer Success to your CFO
44:34
How to Drive Customer Success Across Your Company
32:22
How to Make Customer Success a Board Priority
41:38
How to Scale Your Customer Success Organization
47:58
How to Drive Growth with Customer Success Metrics
42:48
How To Win New Business Through Customer Success
31:10
How to Align CSM to Sales and Marketing
39:47
How to Develop a Quarterly Business Review (QBR)
45:07
How to Use Feedback to Make Customers Successful
40:46
How to Conduct a Successful Survey Campaign
42:28
Compensation Planning for Customer Success Managers
43:38
Mastering the Renewal and Maximizing Cross-sell
36:35
How to Think About Scaling Your Customer Success Team
27:10
Best Practices for Accurate, Effective Health Scoring
31:45
I’m Gonna Leave You: How to Prevent Churn With a Solid Risk Management Framework
20:12
What Your Board Wants You to Know About Customer Success
42:32
Building a Customer Health Score and Risk Framework
27:11
How to Close the Loop on NPS, Surveys, and VoC
