A Prototype For My "Two-Bin Hand Sanitizer" Concept

A Lesson From Toyota: Thanking Employees for Pointing

3 Recent Audience Questions on Kaizen & Continuous Improvement

Reader Question: A Lone Wolf in #Lean Facilitator's Clothing

Thoughts on "Good" vs. "Better" from My College Marching Band

The Good and the Bad of the United CEO's Follow Up to

"Practicing Lean" as an Audio Book - First Half Now Available

My LinkedIn Article: Supply Chain Matters - at the Oscars

Don't Have Time for Meditation or Improvement? You Should...

Reader Question: How Many People & How Much Time for...

Is Calling People "Concrete Heads" the Most Effective...

What are the "Quick Wins?" Ask the People Doing the...

The United Flight 3411 Mess, Holding Individuals Accountable

My Article on Changing How We Think About Change

The Patient Pays Less, Yet the Surgeon's Paid More

Why You Shouldn't Call Yourself "Sensei" Or Make Other

Measures, Incentives, Heart Attack Mortality, Driving

Coming Soon– 4th Revised Ed. of “Lean Hospitals” (April Fool)

Sad Bloomberg BusinessWeek Article on Auto Supplier Safety

10 Years of "L.A.M.E."

New Whitepaper: "#Lean for Doctors"

#TBT: Don't Blame the Kicker, Don't Blame...

Personal Kaizen: How I Reduced Effort...

Learning & Emulating Without Copying Blindly from...

I Was Asked to Share "Pet Peeves" About Lean (and Lean Sigma)

If a Surgeon or Hospital Puts Quantity over Quality...

The Advice about #Lean That Your Hospital CEO Should Be Getting

Registration is Open! "Kaizen Live!" at Franciscan

Lessons Ford & the UAW Learned in Japan in 1981 Still Apply

#TBT: My Reflections on Dr. Deming's Notes...

The Heroism of Incremental CarIe & Incremental Improvement

Lean as Redesign and Continuous Improvement,

Improving Safety & Quality Matters, but...

You Don't Build a Culture of Continuous Improvement by...

2nd Post for the Deming Institute Blog

Lean is Not Just Process Improvement

Contest: Win a Set of #Lean & Patient Safety Books

Marie Osmond and The Excuses for Not Getting Lean

Better Metrics & "Understanding Variation"

My Post for the Deming Institute Blog:

What the World's Best Organizations...

My Visit to Cleveland Clinic

Food for Thought on Mistakes and Perfection

Examples of Corporate Speak Masking Reality

Bringing Me Problems is OK, We'll Find Solutions Together

#TBT: What CFO Magazine Wrote About #Lean in 2009

Human Nature Around Incentives & Rewards

"The reign of the king-leader is gone" at GM?

Lean People Don't Say Things Like "Idiot Proofing"

In My Global Lean Healthcare Travels,

ThedaCare CEO Dean Gruner to Retire; What's Next for ThedaCare?

Good News: UCSF to Teach #Lean to Residents

This Time, the NEJM Publishes Something Positive About #Lean

Part 3 of Day 1: #Lean Healthcare Trip to China

Lean Healthcare Trip to China, Day 1, Part 2

Mark Graban Interviewed on "Quality Digest Live"

"Lean Is About Quality, Not Just Speed or Efficiency...

Lean Healthcare Trip to China, Day 1, Part 1:

Free Excerpt from "Lean Hospitals" and "Practicing Lean"

Be Careful With "No Waiting Rooms" Just Like "Zero Inventories"

GM's CEO Roger Smith Thought Toyota Had Magic,

From 1994, But Relevant Today: "Why TQM Fails"

his Doctor is Upset About Something,

The Need for Standardized Work When Ordering Whiskey

My LinkedIn Post on Bad Toast & Bad Management

If Your Hospital Wants to "Implement #Lean,"

NEJM Authors Double Down on Their Claim That Lean = Taylorism

Stuff I'm Reading May 2016: Bad Patient Experiences...

Congratulations on Reducing Waiting Times,

Lean Hospitals: Thoughts from a Health System C.O.O.

J.C. Penney's CEO on Listening to Front-Line Employees

Free Chapter - Upcoming 3rd Edition of "#Lean Hospitals"

Updates: NICU Innovation, Labs, MLB Netting, VA Waiting

Why It's OK That This Suggestion Box Was Full of Cobwebs

A Radical Idea in Healthcare: Refunds for Dissatisfied Customers

A Post-Mortem on a Different Hospital Lean Journey

Why Would a New Healthcare CEO Kill a Lean Program?

More on "Motivational Interviewing" as a Method for

From a Patient Safety Tragedy to Lean & Baldrige

There's a Yuuuge Problem with Donald Trump's

Early Days of Lean in Veterinary Medicine?

What Virginia Mason's CEO Dr. Gary Kaplan Warns Against

Announced "Workplace Principles" for NHS Wales Staff

What We Can Learn About Teamwork and Culture

#Lean: The Toyota Production System is Mainly

#Lean Would Be a Solution for What These Nurses Complain About

Engaging Staff in Improvement is Actually the Toyota Way, Too

Toyota's Japan Shutdown Lessons for Hospitals (and Others)

Is This The One Question That Determines If You're

Kaizen Live! 2016 - See a Culture of Continuous Improvement

How Failed Lean Implementations Are Like a Bad

HBR Article on Avoiding the Futility of Suggestion Systems

Doctors Bash "Taylorism" and "Toyota Lean"

Wise Words from Mark Twain on Continuous Improvement

Where Do Hospitals Get the Idea that Lean is Only

Dr. Don Berwick is "Stunned" By How Few

"If the Employees are Upset, it's Not Really Lean"

Throwback Thursday: Humility is a Rare & Powerful Trait

Simple Mixups & How Blaming Workers

You Can't Force Anyone to Change Their Minds or Actions

You Got Them to Do What? Getting a Hospital to Dedicate

Maybe We Should Call it "The Many Whys"

You Just Have to Ask Why Five Times?

The First Ever Instance of "Lean Doesn't Apply to Us?"

It's Not #Lean to Have Dysfunctional Efficiency Targets

Fighting Against "The Way We've Always Done It"

Automakers & Car Dealers Should Survey Customers

Confusion over #Lean Manufacturing, Lean Healthcare,

How Kaizen & Continuous Improvement are Key to

Donald Trump's Red Hat (and Other Politicians' Hats)

"Learning to be Lean"

This Hospital CEO Was Never Going to Get Lean

Better Change Leadership as a Countermeasure

5S: The Good, the Bad, and the Extreme in Japanese Hospitals

In Tribute to and in Memory of Dr. Michel Tétreault

Are Millennials the Only Ones Who Need to Understand Why?

Stuff I'm Reading Sept 2015: Urgency, Problems, and Lemmings

Football, Holistic Systems, and Challenging the

Another Conversation About L.A.M.E. and Lean

Inc. Writes About Dr. Deming in 1987

Updating "Lean Hospitals" and a New eBook, "Practicing Lean"

So-Called "Just in Time" Retail Staff Scheduling is not #Lean

Using Lean to Organize Hospital Closets...

A Hospital Manager Makes Time for Kaizen

When Warnings Aren't Given or Heeded,

"Practice? We're Talking About Practice?" Yes, Practicing Lean

Let's Play Match Game '15 - Suggestion Box Edition

How My Blog Rant Helped Keep an Office 5S

Moving from "Visuals" to "Visual Management"

Why This Sushi Company Policy Letter

How These Credit Card Websites Illustrate Lean Mistake Proofing

A Lean Guy Listens to NPR: NICU Waste,

Key Points About Kaizen from Japanese Hospitals,

Model Lines and Model Cells as a Lean Transformation Strategy

Parody: Keith Olber-Lean and the

"Lean Won't Work Here... We're Different"

The Kaizen Approach to Getting Others Comfortable with Sushi

"This American Life" on NUMMI Lessons,

Fear, Lies, Failure, and Success (and Laughs)

Healthcare Headlines in the UK are Mostly Similar to the US

Reader Question from an MD:

Visual Management for an International Flight,

Kaizen Hints from Heloise, or, If Kaizen is Common Sense,

Would the WSJ Blame "Just in Time" for the Stanley Cup

How Would You Respond to This Kaizen Idea?

I'm Moderating a #LeanStartup Webcast Today:

Visiting MIT, Learning about "The Good Jobs Strategy"

A Lean Guy Reads the Boston Papers: Facts, Respect,

First Look: "Management on the Mend" by Dr. John Toussaint

A Tale of Two Clinics - What I Wish My Primary Care Could Be

Jack Dorsey: It's an "Organizational Failure" if the CEO

The Leadership Mantras of Don Davis

Lean: Hit or Myth? Layoffs, Patient-Centered Care, and More

The Joy of (Waste Reduction and) Cooking

10 Key Lean Mindsets for Factories, Hospitals, Startups,

Gemba in the NICU: More Notes from our "Kaizen Live"

U.S. Hospitals Have the Best E.R. Care for Kids,

Another Experiment That Works in Healthcare: Safety Huddles

An Experiment That Works in Healthcare: Pioneer ACOs

Are Hospitalists Ready to Get Serious About Reducing Waste

Some Highlights from Last Week's "Kaizen Live" Event

Throwback Thursday: Dr. Deming's Last Interview

The Scripps Health CEO is Right About No-Layoffs Policies

Why is the Hawthorne Effect Nothing to Brag About or Hope For?

Why Would These Workplace Slogans Be Offensive to Employees?

Rhode Island's Governor Announces Lean Initiative,

Throwback Thursday: 23 Tweets I Might Have Sent in 2002

What's Interesting About This Toyota Executive

An Invention to Prevent Empty Gel or Foam Sanitizer

10 More Reasons to Come See Kaizen at Franciscan

We Can't Ignore "Lean Horror Stories" or That Cheeseburger

Jim Womack on the Term "Lean" & Eric Ries on "Lean Startup"

Lean Factories and Lean Hospitals Are Safer and

Throwback Thursday: Creating the New American Hospital

Please Help with Research Topics

ThrowbackThursday: #Lean Manufacturing Training from 2002

It's Patient Safety Awareness Week and I Was Surprised

10 Ways that Lean Respects & Supports Healthcare Staff

Womack, Sweatshops, Hospitals, and Surveys

A Call for Partners to Measure Improvement Results

Why Kaizen is an Important Differentiator for Japanese Whisky

Kaizen: Giving Seven Days' Grace on a New Idea

The One Thing Google Should Show When You Search for a Hospital

A Story About a Hospital Putting Safety First

"Safety is always our top priority" -

"Accountability" Shouldn't Mean Blaming People

Paying Attention to Small Details

Who Ever Asks "Let's Plus/Delta That Visit / Stay"?

When Will The Federal Government&VA Learn?

Upcoming Kaizen Workshops in Boston and Indy

Why don't we do what we know we're supposed to do? Why don't I?

The "Productivity Paradox" of Healthcare IT and

What Does ThedaCare CEO Dean Gruner, MD Say About Safety?

The Patriots, Coach Belichick, Aspects of Lean Thinking,

Audio Parody - "Lean Serial"

"Lean Sigma" is Still Pretty Often Wrong on Lean

Looking back at the Toyota Tsutsumi plant tour, part 2

Looking back at the Toyota Tsutsumi plant tour, part 1

Putting Up Signs and Shooting Down Ideas

Parallels Between Personal Training and Lean Coaching