16:55
10 Things You Should NEVER Say in Customer Service
Kwestyon
14:22
How to Improve Active Listening for Call Center Agents
12:17
Healthcare Account Mock Call - CRYING CUSTOMER
21:42
Bad vs Great Customer Service | Scenarios with Explanation
13:39
Lost Parcel Mock Call Sample
10:18
How to Improve CSAT & NPS Based on Customer Type
10:46
#1 Mistake Call Center Newbies Make When Taking Calls
9:57
#2 Mistake Call Center Newbies Make (Calls, Chats, Emails)
13:07
#3 Mistake Call Center Newbies Make | Email Customer Service
13:29
How to Avoid Dead Air on Calls (3 Techniques with Scripts)
16:30
When a customer asks for a supervisor, do these
6:04
Can't spell your customer's name? Do this!
22:40
Positive Scripting Examples for Call Center: Customer Service
17:02
How to Handle Irate Customers in a Call Center (WITH SCRIPTS)
17:50
how to sound confident on the phone | FOR CALL CENTER AGENTS
16:26
How to Reduce Average Handling Time (AHT) in a Call Center
20:10
How to Empathize in Call Center Customer Service | Scripts, Mock Calls
16:20
Banking/Financial Mock Call Script - Lost Card
12:31
Every Call Center Agent Should Master These Voices
20:50
Call Center Productivity Hacks You Never Knew Existed - Chat, Email, Phone
14:38
How to Excel as a Chat Support Agent: 10 Proven Tips to Boost CSAT
15:26
Poor vs Great Customer Service - Telco Troubleshooting
8:03
When Customers Cancel | Retention Account Mock Call
12:15
Negative vs Positive Scripting | Customer Service
21:07
4 Customer Personality Types | Customer Service
8:08
How to Build Rapport in Customer Service | Call Center
8:22
Call Center Email Writing Test | Format, Examples, Tips
5:35
Unexpected Credit Card Fee | Billing Mock Call
