Feature Shorts: Customer Service Management: Business Portal for B2B organizations

Unleashing ITOM's Potential Recorded January 30th, 2025

Jumpstart your process analysis with Process Mining improvement opportunities

Getting Started with Demand Management

Part 1: 1Q 2025 Store release Service Observability - Service Setup

Part 2: 1Q 2025 Store release - Service Observability - end-user experience demo

Synthetic Monitoring demo

EAM HOTLINE: Maintenance Plans and Work Orders

1-28-25 Ask the Experts - How to securely and compliantly setup up AI

Ask the Expert: How to prepare and run upgrades from a platform owner's perspective

The Humanities and Technology

Automating your insights and improvements - ServiceNow Process Mining

12-19-24 Platform Owners Roundtable -- Best Career Advice

Platform Analytics Academy - January 22nd, 2025 - Platform Analytics Accelerators

Unlocking the Power of sys_audit for Effective System Auditing - Platform Academy - Jan 16, 2025

What Is Agentic AI and Why Should I Care?

Build and manage any app with App Engine

Put AI to Work for Cyber Risk

ITOM Visibility and Cloud Accelerate Academy

IT Service Excellence through Peer Benchmarks

Process Mining Academy - Process Mining for Risk Management

Ask the Experts -- How the ServiceNow community can help you reinvent yourself mid-career

Employee Center Academy: Delivering Global Business Services via Employee Center

Get Started With Security Operations Applications

Get started with Strategic Portfolio Management

Video Shorts: Service Bridge for FSO

Video Shorts: Dispute Questionnaire & Multi Network Support

2025 Kickoff with Agentic AI! Recorded January 16th 2025

Vulnerability Response Core System Properties

Vulnerability Response Configuration Essentials

Base Application Vulnerability Response User Roles

Base Container Vulnerability Response User Roles

Base Infrastructre Vulnerability Response User Roles

Infrastructure Vulnerability Response Architecture Overview

Container Vulnerability Response Architecture Overview

Vulnerability Response Classification Rules

Vulnerability Response and Software Asset Management Exposure Assessment

Vulnerability Response Recommended Best Practice for CI Matching

Vulnerability Response Exclusion Rules

Vulnerability Response Software Exposure Assessment

Vulnerability Response Active Integration report for Dashboards

Vulnerability Response Grouping Strategies

Vulnerability Response Integrations Overview Qualys

Vulnerability Response Risk Calculators Overview

Vulnerability Response Aggregate Reports Framework

1-15-2025 Platform Owners' roundtable

8-21-24 Platform Owners' Round Table -- Tech Governance

10-16-24 Platform owners round table -- Now Create

11-20-24 Platform Owners' Round Table -- OCM

Ask the Experts -- Security Tools -- Data Protection

Ask the Experts -- Get your Service Catalog in Order

Ask the Experts -- How to work with ServiceNow Expert Services for your implementation

Ask the Experts -- CSDM diagrams and use cases

Ask the Experts -- Administrators are not developers

Evaluating ServiceNow Process Mining for Service Management

Introducing My Team Training Planner: Simplify Team Training with ServiceNow

AI Transformation and the Future of Connectivity: Insights from Vodafone Intelligent Services

Maximising the Minutes on AI: Agentic AI and the Next Wave of Business Transformation

Unlocking AI and Digital Transformation: A Conversation with Defra’s CTO

Maximising the Minutes on AI: AI Hype to Transformation