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Save 3 Hours a Day on Refill Requests

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Training Managers: How to Add Learners to Phone Skills Mastery

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Hey Training Managers! Watch This First: How to Manage and Enroll Learners in Courses

Watch This First! How to Start Online Courses

Text Clients When They're 5 Minutes Late

When Callers Overshare: How to End “Blah, Blah, Blah”

End the Time-Suck of Prescription Approvals from Outside Pharmacies

Secrets to Retain Staff in Tough Times

How to Speed Up Your Refills

Stop Saying Deposit: Say This!

How to Present an Invoice

What to say when your schedule is full

Do clients question your fees at checkout?

Tired of arguing over drug monitoring? Here’s the solution

Raising Prices? What to Tell Clients

Cut Scheduling Calls in Half

How to Handle Clients Who Are Late for Appointments

3 Ways to Stop No Shows

How to Cut Checkout Time in Half

The Right Way to Place Callers on Hold

Stop Saying Drop-Off: Say This Instead

Are you making this mistake with treatment plans?

This Pharmacy Mistake Is Costing You Thousands

Got CSR Turnover? Teach This Skill

Never Say This to a New Client

3 Ways to Engage Clients During Curbside Care

Shave 3 Hours a Day Off Curbside Care

The Secret to Save 3+ Hours of Talk Time

Have clients gone COVID crazy?

Are your words confusing clients?

6 Tips to Tame Your Clinic Email Inbox

How to Clear the Appointment Backlog

Fed up with internet pharmacies? Do THIS

My #1 Tip for Client Care Teams

End Drop-Off Disasters

Let millennials give your practice a technology makeover

Stop Time Sucking Calls

How Your Practice Can Survive & Thrive Through COVID-19

Technicians can produce $161,493 in revenue! Here’s how

Tired of Time-Sucking Calls for Prescription Refills?

“Yikes! Why Did You Pull So Many Teeth?”

Help! I can't hire a doctor

"I need to talk to the doctor now"

3 Easy Client Service Ideas You Should Do Today

Are you making this mistake at checkout?

4 Tips to Take a Great History

3 Ways to Engage Callers

Tame the Monsters! How to Succeed With Demanding Clients

“I want to steal your pharmacy!” says Chewy.com, Walmart, Amazon, and…

Overbooked and can't see sick pets?

You're Asking the Wrong Way