Dave Carroll is a Singer-Songwriter and Social Media Innovator from Halifax, Nova Scotia, Canada. Following his 2009 YouTube music video United Breaks Guitars, about his poor customer service experience with United Airlines, Dave's career blossomed and he is now a highly-sought-after Performer, Content Creator, Author, Keynote Speaker and Consumer Advocate. His first book, United Breaks Guitars: The Power of One Voice in the Age of Social Media, will be published in 2012 by Hay House Publishing.