If Saying ‘No’ Feels Awkward… Watch This!

3 Must-Know Tips for Delivering Bad News to Customers—Without Escalations!

Giving Bad News to Customers: Call Center Edition

The Psychology of Closing Conversations with Unhappy Customers

Stop the Clock! Mind Control Tricks to Reduce AHT (Ethical, I Swear!)

5 Psychology-Backed Tips to Sound Friendly on Every Customer Service Call

Master the Art of Wrapping Up Calls 3 Simple Techniques for Call Center Reps

Transforming Difficult Customer Encounters: A Powerful De-escalation Strategy

National Customer Service Week Day 5!

National Customer Service Week: Day 4

Customer Service Week 2024: Day 3!

Customer Service Week 2024: Day 2!

Customer Service Week 2024 Kick-off - with a 30-Day Self-Care Challenge for You and Your Team!

Customer Service Week 2024! (October 7-11)

Boss up your customer service

Don't Let Demanding Customers Push Your Buttons: 4 Tips for Stress-Free Customer Service

Building Confidence to De-escalate

7 Step Call Flow Strategy for Contact Centers

20 Ways to Say "No" to a Customer Without Saying the Word "No"

20 Phrases to Set Boundaries with Customers

7 Ways to Respond When A Customer Uses Microaggressions

How to Write a Complaint Response Email to a Customer

How to Move a Live Chat to Closure When You Can't Give the Customer What They Want

🎥 Behind-the-Scenes at LinkedIn Learning HQ 🎬

When Customers Use the Bait Tactic, This Is What You Do

Words Matter in De escalating Customers

Emotionally Intelligent Customer Service Pros Use This Technique to Calm Customers

5 Phrases That Work Better Than, "Ma'am, I Need You to Calm Down "

7 Phrases Customer Service Agents with Astute De-escalation Skills Use Everyday

Has Your Boss Told You You're Not Friendly Enough?

How to Build Rapport with Your Customers

The Power of Positive Language: How it Can Transform Live Chat and Phone Calls

Mastering the Art of Assertiveness: Winning Over Angry Customers with Confidence

Sound Friendly in Live Chat Instantly with Personal Pronouns!

Two Soft Skills for De escalation

Use Feel, Felt, Found to Redirect Angry Customers

When There's No Solution in the Moment, Try This.

How I Use Forced Conflict to Unlock the Keys to De-escalation

57 Phrases to De-escalate Any Angry Customer

The Best De-escalation Training for Contact Center Agents

Behind the Workshop I Filming Week at LinkedIn Learning

Chef Myra, Here to Serve!

Control Call Center Calls by Asking 3 Closed Ended Questions

How to Coach the 5 Most Underutilized Soft Skills

5 Ways to Get Your AHT Down (Call Control)

WHEN YOU WANT TO END A CIRCULAR CONVERSATION WITH AN UPSET CUSTOMER, THIS IS WHAT YOU SAY

How to Wrap Up Customer Calls Faster Using Signposting

2 Frameworks for Resolving Workplace Conflict

2 Minutes to Supreme Confidence

How to Assist Customers with Mental Illness

Top 3 Ways to Get Angry Customers to Back Down

The Psychology of the Word "Because" to Get Customers to Accept Your Word as Final

When a customer threatens suicide

Customer Service Week Gift Unboxing!

This week is National Customer Service Week!

Actually Useful Telephone Advice

How to Enforce a Mask Mandate In Your Theater, Museum, Library or Store

Don't Apologize to Customers!

How to explain a credit card authorization to a customer

I'm Grading Assignments in my Customer Service Master Class