Safety First: GE Aerospace’s Lynn Facility Demonstrates True Lean Leadership

Leadership Gone Wrong: The Cost of Prioritizing a CEO’s Ego Over Effectiveness

Starting the New Year with Global Leadership Resolutions: Building a Foundation of Psychological ...

Lost My iPhone in Tokyo: A Lesson in Japanese Kindness and Culture on My Japan Study Trip

Ten Years Ago -- In the News Visiting a Japanese Lean Hospital

Surveying the Lean Global Connection Audience on Barriers to Speaking Up

Just Call it “5S Six Sigma” Instead of “Lean Sigma” Please

Lean Failure Explained: When Command-and-Control Leadership Sabotages Success

Whoa! A.I. Podcast Hosts Discuss “The Mistakes That Make Us”

Why Labeling Mistakes as 'Stupid' Is the Real Mistake: Turning Errors into Growth

Leadership Failure: How Refusing to Be Wrong Hurts Teams and Innovation

Why Kindness in Leadership Matters: Lessons from 'The Mistakes That Make Us'

Starbucks Mobile Ordering Chaos Again: Broken Processes, Inconsistent Service, and Misguided Qual...

We’ve Stopped Punishing People for Mistakes. Now What?

A Monthly Bonus for Zero Injuries in the Factory — What Could Go Wrong?

The Power of Learning from Mistakes: Insights from ‘Lean Hospitals’ and ‘The Executive Guide to H...

The 5 Most Controversial Ideas in The Mistakes That Make Us

From Football to Your Workplace: Why a Lone Wolf Can’t Transform An Organization

Understanding Slow Decisions: How "Motivational Interviewing" Can Help at Work

Executive Summary on Cultivating Psychological Safety and Continuous Improvement

Why Two Data Points Don't Show Trends: Understanding the Importance of Comprehensive Data Analysi...

The Suggestion Box is Dead, with a New Obituary

Demystifying Toyota’s Andon System: How It Works and Common Misconceptions

I’ll Be Speaking, Learning, and Facilitating at the Global Lean Summit

Don't Digitize the Suggestion Box -- Improve a Better Way with Kaizen and KaiNexus

Psychological Safety: Ensuring Every Voice is Heard, Not Necessarily Followed

Join Me on Friday for The Mistakes That Make Us: A Book Birthday Event

Join Me at the Michigan Lean Consortium Annual Conference in August!

Mistakes and Errors: A Circular Definition; Leadership Matters

Upcoming Shingo Webinar on Learning From Mistakes and Psychological Safety

Psychological Safety vs. Psychological Comfort: Understanding the Distinction

The Pitfalls of Safety Bonuses in Lean Factories: A True Story

Preventing Surgical Errors: Effective Strategies Over Warning Signs in Operating Rooms

Celebrating 100 Years of Shewhart’s Control Charts: A Century of Quality Management

LinkedIn Poll on Barriers to Speaking Up: Fear and Futility

My New Mistake-Proofing Course for TKMG Academy: Available Now!

Do We Need Another Share in the See, Solve, Share Model of Continuous Improvement?

LinkedIn Poll on Barriers to Speaking Up: Fear and Futility

Uncovering Root Causes: Beyond the Conference Room – The Lean Approach to Problem Solving

Rewriting the Management Gospel: Lessons from Hayes, Abernathy, and the Frontlines of Industry

Navigating Hospital Processes (or a Lack Thereof): Systemic Issues in Outpatient Surgery

Don Petersen, Ford CEO Who Learned from Dr. Deming, Passes Away at 97

Transforming Leadership: How to Shift from Blame to Systemic Improvement

Bring Mark Graban to Speak at Your Health System’s Quarterly Leadership Forum

Embracing Challenges for Success: Lessons in Toyota Culture and Kaizen from Nate Furuta

GE Aerospace CEO Larry Culp on a Finger-Pointing Culture and a Better Alternative

Turning Bad News into Building Blocks: Cultivating a Culture Where Mistakes Fuel Growth (Larry Cu...

The Problem (737 MAX and Beyond) at Boeing Isn't "Idiots." It's Far More Complex Than That... But...

Cultivating a Culture of Candor: Transforming Workplace Communication for Better Outcomes

A Better Question Than "Do You Have Any Questions?"

Instead of Urging Your Employees to Be Brave, Help Them Feel Safe Speaking Up

Shigeo Shingo & Norman Bodek on Learning From Mistakes, Including Shingo’s

ChatGPT Summarizes the Chapters in My Book, Measures of Success

Come to Japan With Me and Katie Anderson in November to Study Lean!

Mistakes are Proof that You’re Trying? A Situational Analysis

What Will a “Quality Stand Down” Day Accomplish at Boeing?

Chef Gordon Ramsay on Never Making the Same Mistake Twice

Closing Boeing’s “Shadow Factory” is Harder Than it Sounds

Lean Leadership in Action: CEO Larry Culp's Journey to Revitalize GE at the Gemba

Mastering Mistake-Proofing: Insights from Toyota's Poka Yoke Approach

Psychological Safety in Manufacturing: How Silence in Aerospace Factories Can Turn Deadly

Congrats to Four Podcast Guests Who Were Named to the “Thinkers50” List

Cyber Monday / Week Deal: “Measures of Success” Signed Copies

World Kindness Day, The Mistakes That Make Us, and Help From Karyn Ross

Gemba vs. Genba -- Different Spellings or Different Words and Meanings?

From Punishment to Improvement: Transforming Workplace Culture

The Power of Small Acts: How 60 Cents Became Something Priceless

Boeing 767 Emergency Slide Mistakenly Deployed — Is This the Flight Attendant’s Fault?

Stop Spending Money on Problem-Solving Training; Focus on psychological safety instead

An Exciting Live-Streamed Event on September 6: The Lean Mindset with GE and Many Special Guests

Remembering and Honoring Chris Burnham, a Colleague and Friend

When Life Tests You: My Attempt to Donate a Couch Was Blocked by Bureaucracy

Speaking Up Isn’t a Matter of Character or Courage–It’s Driven by Culture

Lean Blog Audio: Trailer

Story: When Firing an Employee Doesn’t Prevent the Repeat of the Mistake

A Workplace Culture Where "FAIL" Means First Attempt in Learning

In Memoriam: Masaaki Imai, "The Father of KAIZEN™" (1930⁠-⁠2023)

A Near Miss with Amazon's Publishing Platform - Save Draft or Publish

Why Keep Asking, “What’s Your Favorite Mistake?”

Organizations Cannot Solve Problems Unless Leaders Admit Them and Help Others Feel Safe Speaking Up

Kindle Pre-Orders Open for “The Mistakes That Make Us” — Enter to Win Signed Paperback

Reader Question: Why Did I Get Into Lean Healthcare?

“The Mistakes That Make Us” — My Manuscript is Done! Some Backstory and What Comes Next

Measures of Success (Paperback Version) Turns Four Years Old

Learning from Small Mistakes to Avoid Big Mistakes, Operating Rooms and Patient Harm

GE's Larry Culp on Making it Safe for Bad News to Flow to the CEO (or Other Leaders)

Highlights from GE CEO Larry Culp's Remarks at the AME Conference in Dallas

Toyota Was Helped, not Hampered, by TPS During the Pandemic

Does Learning From Mistakes Mean It's OK to Try Any "Dumb Thing" - For Elon Musk or Any of Us?

Psychological Safety as a Pre-Condition for Lean

Isn't It Ironic? Mistakes That Interrupted My Webinar About Mistakes

This WSJ Article About Lean Isn't Terrible (via GE and Larry Culp)

Dolphins Are Also Smart Enough to Game the System to Get More

What Does Kaizen Suggest About How to Incentivize People to Submit Ideas?

Free Webinar: Applications of Lean Leadership Methods in Home-Based Care

Improvements to the Covid Vaccination Process -- Small and Large (and Hockey Hubs)

What Does Lean Mean to Healthcare Professionals? What Should it Mean?

Being Logical and Kind When a Mistake is Made

Will "Kaizen" Get the Buffalo Bills to Next Year's Super Bowl?

Blaming “Human Error” Isn’t an Excuse for Wasting 500 Doses of Covid Vaccine

Announcing a New Podcast Series: “My Favorite Mistake: Reflections From Business Leaders”

Why I'm "Handing Over" My Blog for the Week to #RootCauseRacism

Great Piece: "Health Care Workers Protect Us. It's Time to Protect Them."

The “Practicing Lean” Audiobook is Available Through Audible

Standard Work for Being as Safe as Possible When Refueling Your Vehicle

Remembering a Great Leader, Paul O'Neill (1935-2020)

What my Book "Lean Hospitals"​ Says About Inventory Planning

Thoughts From Lean Thinkers on Coping with the Coronavirus Crisis

See? Lean is About Flexibility, Not Low Inventory

One Doctor's Troubling Experiences in the Emergency Department [Covid-19]

Covid-19: Don't Blame Toyota or "Just in Time" for Your Risky Supply Chain Strategy

For Covid-19 Preparedness, Hospitals Need More Than Written Protocols

Jumping to Solutions: A Hard Habit to Break

My “Measures of Success” Workshop at the Shingo Conference 2020 in Orlando

GE's CEO Larry Culp Goes to the Gemba, Looks to Understand the Real Reality

When Should We Lower a Target and When Should We Try Harder to Figure Out How to Reach It?

Our Toyota Tour Guide's Kaizen

A Japanese Hospital CEO on Kaizen, Innovation & Breakthrough

Jess Orr on What She Learned by Leaving Toyota

Maybe "Just Do Its" Should be Called "Just PDSA Its"?

When Problems are Hidden in Kudos: From Celebrations to Root Cause Countermeasures

Previewing Mark Valenti's Webinar on "Motivational Interviewing" for the Workplace

General Jim Mattis on Leadership, Mistakes, and Defining Problems

Third Time's the Charm for the Iced Tea -- On Errors, Blame, and Process

Mark Graban Interviewed by KOGO Radio, San Diego

Embracing and Helping Surgeons Accept Change -- Instead of Blaming & Labeling Them

What Chefs and Restauranteurs Say About Learning From Failures & Mistakes

Bob Lutz on Tesla, Threats, & Communication About Quality - and Implications for Healthcare

Lean: A Combination of "Why?" and "Why Not?"

When Having a Process Improvement Idea Means You're Weak?

Come See a Culture of Continuous Improvement at Franciscan Health This October!

Inside Toyota's Takaoka #2 Line - Flexibility and Kaizen

Toyota, Respect for People (or "Humanity") and Lean

How PBCs (Process Behavior Charts) Can Enhance the Practice of OKRs (Objectives & Key Results)

My Talk: When Being Right is the Wrong Strategy for Change

When Old Habits and Old Science No Longer Make Sense - Evidence vs. Habit in Medicine and #Lean

Family Guy Skewers Marie Kondo (and 5S and Lean too?)

A Hospital CEO Who Wants Other CEOs to “Give a Damn” About Their People

On Boeing, GM, and Hospitals… and Epic Battles Between Reality and Spokespeople?

On Podcast Server Downtime, Scars from General Motors, and Taking Ownership of My Situation

Is "Kaizen" a Slogan or a Methodology for the Seattle Marine

The CEO Leading the Culture Change at ZSFGH

A Lean Guy Reads "Health Leaders" on Nursing Retention

WSJ News Flash: Developing Better Leaders Makes a Difference

Lean Should be Solution to Hospital Overwork or Understaffing

Toyota as a "People Development Company"

Value is Defined by the Customer...

For Big Leaps With New Year’s Resolutions, Start With

LinkedIn Post: The Carrot and The Stick “On Steroids”

React Less and Improve More by Using SPC More Effectively

#Lean Shouldn't be a Reason for Nurses to Strike

“ER wait times down, but only slightly” ??

The Catch-22 of #Lean & Kaizen: You Get More ROI by NOT...

Leaders & Lean: We Need to Better Support Doctors and

My Talk in Vegas: Leadership Lessons from Statistics and Psych

Elon Musk, Safety, and Leadership at Tesla

What's Going on at Whole Foods? It Doesn't Sound Like Lean...

Tour Preview: The Japanese Health Care System at a High Level

The WSJ Overgeneralizes about The "Japanese Model," Not...

#Lean Can Be Very Fragile, Especially With Executive Changes

Employee Complaints About Lean in Healthcare, Even at...

Somebody *Did* Get Unjustly Fired in Hawaii, But System...

"What would you say... you do here?" -- 2018 Edition

My Thoughts on Standardized Work and #Lean

What We're Looking Forward to Learning at Toyota

What the Book "Lean Thinking" Said About Healthcare...

The Response to the Hawaii False Alarm...

Did Toyota's Mindset Really Leave the (Now) Tesla...

A Powerful Message from Toyota's President

Should #Lean Conferences Add a "Code of Conduct" for S

#ChangeChampions at Franciscan St. Francis Health

Highlights from a Great Book: "The Leader's Handbook"

Looking for “Champions of Change” in Healthcare Supply

Of Course Doctors Hate Being "Excluded" From Attempts

Healthcare People: Study Lean and Kaizen in Japan

Toyota Helps a Young Inventor; Look at His Dad's Toyota...

#Lean Enterprise Institute Announces New CEO

"Our Hospitals Are Killing Us“ (1966)

Free Webinar Today on #Lean Collaboration Across Companies

Texas Hospital Saves Money Occasionally With Lean Six Sigma

This Organization Chose Not to "Deploy #Lean" Because...

Toyota Helps Children's Health Dallas Reduce Some CLABSIs

Variation in Definitions of #Lean (The Good, the Bad...

"Practicing Lean" Audiobook is Released! And a New Essay

How NOT to Improve Patient Flow: Laws, Targets, Blame,

Aim for "Effectiveness" in Your Gemba Walks, Not "Effi

Monday's #SolarEclipse: Supply Chain Challenges and Eye

Highlights of "Boss Level Podcast" - Gen. Stan McChrystal

My Webinar: Standardize What Makes Sense...

Does Being Giddy With Knowledge About Wine or Lean Cau

Dr. Don Berwick on Respect and Change at the Front Lines

Change: Desire, Ability, Reason, Need, and Commitment

The Conundrum that is Dr. Deming on Metrics, Measures,

Lean Healthcare Featured in Sunday's NY Times Business

Is This a 5S Problem or a Broader Healthcare Leadership Issue?

The Power of "How Might We?"

Is it a "Lean Transformation" or a "Lean Metamorphosis"?

Imitation as a Path to Innovation... If You Know What..

Do Words Matter on a Kaizen Card?

Easier, Better, Faster, Cheaper... What's Missing There?